How to update your contact information and banking details

Summary
Keep contact and banking details current to ensure you receive notices and distributions without delay. Banking changes require secure submission and verification.

Update contact details

1. Sign in to the portal.
2. Go to Profile > Contact Information → edit and save. Changes are effective immediately.

Update banking (secure)

1. Portal: Requests > Banking Update.
2. Attach a voided cheque or official bank letter.
3. We will verify using micro‑deposits or phone verification.

Processing time

• Contact updates: immediate.
• Banking updates: verification typically 3–5 business days; distributions use the previously verified account until verification completes.

Security We do not accept banking changes via unencrypted email. Provide all banking information through the secure form.

FAQ

• What if I change banks close to a distribution? — Notify us early and upload proof; distributions default to the last verified account.